This forum is closed to new posts and
responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:
First, in the notes.ini delete everything after Timezone=#.
Then delete user content.
If installed as Multi-User then you can just delete the Data folder from %userprofile%\AppData\Lotus\Notes\.
If installed as Single-User then open the Data folder from the Notes program folder (c:\program files\ibm\lotus\notes\data\), delete all the nsf files, user.id, user.dic, cache and desktop8 ndk, jobsched.njf, and the workspace folder. Make sure you do not delete any of the templates, ntf files. After this the next time you launch Notes it will be a new user setup.
Feedback response number WEBB94FSRT created by ~Lorraine Bubkisteroni on 01/30/2013